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Trends to Improve Your Contact Center in 2024

Calltools

APRIL 3, 2024

Take some time to learn about the contact center trends for 2024 that will put your team on the path to success. It’s very difficult to remain competitive until you have managers, agents, tools, and strategies working together to improve every customer’s experience. They can also help your contact center process more calls.

Contact Center 52
Contact Center Interactive Voice Response Agent Empowerment Self service 52
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AI-Enabled WFM Promotes Efficiency and Flexibility

DMG Consulting

APRIL 8, 2024

The enhancements are valuable because they improve contact center performance, lay the groundwork for a new generation of cloud- and AI-based WFM solutions, and focus on employee empowerment to improve employee engagement and reduce agent attrition. These solutions were identified by 37.5 These solutions were identified by 37.5

Self service 48
Self service Agent Empowerment Contact Center Gamification 48
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