Remove 2023 Remove Gamification Remove Upselling Remove Wait times
article thumbnail

Our Contact Center Megatrend Predictions for 2023

Spearline

So now is a good time to think about the technologies that are going to be table stakes for 2023 and focus on the contact center trends that matter. Contact centers are increasingly embracing conversational AI to complement their human agent workforce, and we foresee this trend gaining momentum in 2023.