Netomi

AUGUST 31, 2022

Customer Retention. You should track the retention rate of your customers who reached out with an issue. Did you manage their issue well enough for it to not rupture your relationship with the customer? This will require integrating into your CRM platform, and making sure all systems (agent desk, eCommerce, etc.)

Metrics 75

Metrics Customer Service Virtual Agent Average Handle Time 75

Netomi

SEPTEMBER 1, 2022

For instance, will a customer’s shipment be delayed until the following week? In a move to stay one step ahead, a virtual agent proactively reaches out to inform them of the issue and how it is being resolved. Integrating with other key systems. AI is in the CX trends forecast.

Virtual Agent 105

Virtual Agent CRM Accountability Customer retention 105

Fonolo

APRIL 4, 2023

Customer service statistics show that superior CX generates more return customers, increases loyalty, and helps generate higher profits. Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. will result in a $276,000 reduction in annual operational costs.

Contact Center 81

Contact Center Customer Service Call Center Chatbots 81