Redefining Contact Center Productivity for the Modern Associate
The Northridge Group
JULY 20, 2023
Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights! Even Some of the Best KPIs Can Be Misleading Cost-per-contact and Average Handle Time (AHT) are two metrics that may present misleading information. But is this really producing more productivity?
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