Top Call Center Efficiency Metrics And How To Improve Them
Playvox
JUNE 22, 2023
Offer omnichannel support options such as an AI-powered chatbot and other self-service options and menu options to reduce the need for some live agent calls. Schedule Adherence Schedule adherence is the amount of time agents work that coincides with the time period they are scheduled to work — sometimes simply called adherence.
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