TechSee

MARCH 7, 2022

The role of technology is more important than ever in improving customer service and operational efficiencies. Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. . Download our eBook: What Self Service Will Look Like in 2025 . What is Customer Self Service?

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Self service Virtual Agent Customer centricity Chatbots 109

Mindtouch

MAY 24, 2019

Some key stats from Gartner about self-service illustrate the influence of customer self-service expectations : 15% support interactions will be handled via artificial intelligence by 2021 – a 400% increase from 2017. 85% support interactions will start with self-service by 2022 – up from 48% in 2018. Ubiquitous.

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Self service Chatbots Metrics Feedback 84

Playvox

JUNE 22, 2023

Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. Higher CES scores mean less customer effort, better customer experience, and more customer loyalty. Why do metrics matter?

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Call Center Metrics Schedule adherence Average Handle Time 52