article thumbnail

Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. It also provides employees with more flexibility and a better work-life balance, as they can create their own schedules and avoid long commutes.

article thumbnail

How to Deliver An Outstanding Omnichannel Customer Experience

Playvox

While customers do expect to be able to move across channels to complete their service journey, you need to make sure you’re ready to staff and monitor each channel properly to ensure costs don’t creep up. And that can lead to costly issues like overstaffing or missing service level agreements.