Hodusoft

APRIL 5, 2023

In the age of multichannel communication, you can consider investing in high-quality omnichannel contact center software. Second, it can allow you to monitor your agents’ and teams’ performance by tracking metrics such as call resolution rate, call abandonment rate, and average handle time.

Best practices 52

Best practices Call Center Management call center software 52

Hodusoft

OCTOBER 19, 2023

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. million in 2022 to US$34, 570.73 However, as the demand for exceptional customer service continues to rise, the operating costs associated with BPO contact centers are also rising greatly. from 2023 to 2028.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Playvox

APRIL 14, 2022

Not enough scheduled agents will negatively impact service levels, while overstaffing is bad for the budget. What’s more, manual shift changes become much more complex when you service customers via numerous digital channels. Related Article: Is Your Organization Ready for the Top Contact Center Trends of 2022?

Contact Center 78

Contact Center Abandon rate contact center workforce Multichannel 78