How to Evaluate Which Customer Service Channels to Prioritize
aircall
JUNE 9, 2021
Customer expectations are higher than ever before: 54% of customers have higher expectations in 2021 than they did in 2020. In this article, we’ll go through everything you need to know to select the best multichannel mix for your customers’ needs, including: 1. One challenge? The top customer support channels available today.
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