DMG Consulting
MARCH 31, 2017
DMG Consulting Releases 2017 Contact Center Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 21 March 2017.
DMG Consulting
SEPTEMBER 30, 2021
The Contact Center WFO Market Is Transforming. August 5, 2021 Donna Fluss. The contact center workforce optimization (WFO) suite market, also known as the customer engagement management (CEM) segment, has a 20-year history of executing well in both good and weak economies.
Hodusoft
NOVEMBER 29, 2022
HoduCC – Contact Center Software. In the last few years, this relatively new entrant is creating massive waves in the contact center and VoIP space. To summarize If you’re looking for a robust solution for your contact center, you can consider any of these 10 best contact center workforce software.
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