Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.

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Contact Center Gamification Call Center Average Handle Time 176

Hodusoft

MAY 10, 2023

However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026. Apart from the above mentioned factors, the COVID-19 pandemic is another major reason that has accelerated the growth of call centers.

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Call Center Abandon Call Interactive Voice Response call center software 100

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. August 11, 2021. Like a call center, a contact center may use interactive voice response for the opening menu. Today, contact centers give customers more options than simply calling a phone number.

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Contact center software Contact Center CRM contact center solutions 52