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4 Tips to Improve Customer Experience Management (And Why You Should)

3CLogic

Personalization: Customers want a personalized experience at every touchpoint. During 2020 and 2021, customers rapidly moved to digital-first interactions, creating a permanent change in the ways companies approach customer experience. billion in 2021 and is expected to grow 15.3% Customers Demand A Seamless Experience.

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Uniphore Unveils the Industry’s Broadest and Most Comprehensive Conversational Automation Platform

Uniphore

2 1 , 2021 [12 AM PST, 3 AM EST ] – Uniphore announced today that it has completed its acquisition of Jacada and is unveiling the industry’s most compre he nsive p latform that will further enable enterprises to transform customer experiences. PALO ALTO, Calif. , Enhanced Self Service with Multimodal Capabilities.