2021 Call flow Chatbots contact center solutions 
3CLogic
MAY 26, 2022
During 2020 and 2021, customers rapidly moved to digital-first interactions, creating a permanent change in the ways companies approach customer experience. billion in 2021 and is expected to grow 15.3% Some contact centers may consider cutting back on expenses to maximize the use of existing technology.
Enghouse Interactive
FEBRUARY 9, 2021
of successful organizations surveyed are using, or are planning to use, AI technologies as part of their 2021 CX initiatives. Chatbots for Customers (31.0% This works even better when also integrated with a knowledge base, providing customers with quick reference guides or solution templates. planned, 46.5% planned, 46.5%
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