Fonolo

JULY 20, 2021

An optimized IVR system is essential to call center software , as it reduces costs, improves customer satisfaction, increases first-call resolution (FCR), and increases overall call center efficiency. Discover the Six Crucial Contact Center Trends That Will Shape 2021.

Interactive Voice Response 142

Interactive Voice Response Call Center Abandon rate call center software 142

Hodusoft

MAY 10, 2023

The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

aircall

JUNE 14, 2021

Call center metrics and KPIs or provide an objective way for you to set team goals and measure team performance to ensure a good customer experience. In fact, according to our 2021 E-Commerce report, 59% of customers will stop doing business with a brand after just one bad experience. Average call length.

Call Center 62

Call Center Metrics First call resolution Wait times 62

SharpenCX

JUNE 12, 2023

Now, as corporations move to permanent remote and hybrid work models, it may seem difficult to keep your team as connected and productive as they are in person. The Era of Remote Work In-person contact center teams have slowly crept back to the office since the pandemic. How do you improve the remote agent work experience?

Coaching 67

Coaching Morale Contact center software Call Center 67