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The Impact of COVID on Contact Centers: from the Experts

Fonolo

OCTOBER 27, 2020

When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. I was also surprised by how many call centers were unprepared for the move to work from home. I believe COVID will have a human empathic impact on the CX industry and contact centers.

Contact Center 147
Contact Center Coaching call center association Call Center 147
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The Future of the Contact Center is Remote

Fonolo

NOVEMBER 10, 2020

“When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. Digital is the key enabler of this for both bot and person-to-person interactions.” .” — Tony Johnson , CX Leader, Author, Speaker Founder at Ignite Your Service.

Contact Center 135
Contact Center Consulting Consulting call center association 135
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