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2021: Emerging AI trends in the telecom industry

TechSee

billion in 2021, at a CAGR of 43.6%. AI applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. AI applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. billion in 2016 to $17.67 The driver for this growth?

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Contact Center Trends 2021: The CX Watershed

Fonolo

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021. Increasing Empathy.