BPO Outsourcing Trends in 2023: What Should We Expect?
CustomerServ
DECEMBER 16, 2022
If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Outsourcing costs have been steadily rising in the U.S., BPOs to offer lower pricing for work-at-home vs. in-center because that delta closed rapidly during and post-pandemic.
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