Enghouse Interactive

FEBRUARY 9, 2021

of successful organizations surveyed are using, or are planning to use, AI technologies as part of their 2021 CX initiatives. Agent Analytics (28.4% Real-time agent analytics improve the ability to track agent response times and KPI’s. AI will become more prevalent in 2021. Per Metrigy’s * most recent study, 71.6%

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Enghouse Interactive

SEPTEMBER 20, 2021

EnghouseUC Increases overall organizational productivity by improving call flows both within the Call Center and across the rest of the organization, so customer issues can be dealt with as they arise, without delay. Metrigy Research: Q3, 2021: UC, Contact Center Integration Drives Business Value. Find out more.

contact center solutions 67

contact center solutions Contact Center Call flow Quality management 67

Enghouse Interactive

SEPTEMBER 3, 2021

Increases productivity by improving call flows. Using threaded, persistent chat to minimize customer data inputs. Centralizes system administration and ongoing management. Accelerates the deployment of hybrid (office, remote) work environments.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66