2020 Contact Center Investment Priorities
DMG Consulting
FEBRUARY 5, 2020
2020 Contact Center Investment Priorities. 2020 is looking to be an outstanding year for contact center investments. As it’s difficult to get enterprise executives and managers to participate in any kind of a survey, this year we decided to ask only 3 questions. IVA, bots, RPA, AQM, self-service, WFM, etc.)
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