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How Customer Success Technology Tackles the Top 7 CS Challenges

Totango

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. 44% of respondents said their CS team was responsible for revenue targets. The average respondent planned to increase their CS investment by 10% in 2020.

article thumbnail

How Customer Success Technology Tackles the Top CS Challenges

Totango

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. 44% of respondents said their CS team was responsible for revenue targets. The average respondent planned to increase their CS investment by 10% in 2020.