Remove 2020 Remove Inbound sales Remove Telemarketing
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Call Centre 101: Understanding Inbound and Outbound Calls

Select VoiceCom Blog

According to a report, the global market for call centres was estimated at almost $340 billion in 2020. Inbound sales Inbound call centre agents aren’t only there to help existing customers. Telemarketing Telemarketing usually comes with a bad reputation. They can also potentially close new ones.

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What is a call center?

Global Response

When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere. They are often highly automated, and may provide everything from telemarketing and sales to lead generation and market research.