2020 Employee engagement Multichannel Surveys 
Comm100
JANUARY 14, 2020
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. According to a survey conducted by UBM, 75% of participants cited having to repeat themselves. The post 2020 Is the Year of Digital Omnichannel. It was a shift backed by data—lots of it.
Comm100
JANUARY 14, 2020
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. According to a survey conducted by UBM, 75% of participants cited having to repeat themselves as their biggest issue when communicating with a brand. Free Download: Customer Engagement 2020 White Paper.
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