2020 contact center solutions Gamification Quality management 
DMG Consulting
SEPTEMBER 30, 2021
The market performed as expected during the COVID-19 health crisis in calendar year 2020. Total revenue for all companies that sell WFO suites on a generally accepted accounting principles (GAAP) basis in 2020 was $3.94 In 2020, total contact center WFO revenue was $2.08 million in 2020. billion, up 2.7
Enghouse Interactive
FEBRUARY 9, 2021
Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. Their most recent research “ Customer Engagement Transformation: 2020-21 Research Study” was undertaken in August – October of 2020, and reflects key learnings from their transformation accelerated by the Covid-19 pandemic.
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