2020 Coaching industry standards Interactive Voice Response 
Balto
AUGUST 3, 2022
From training and coaching to software enhancements, investments allow you to scale your output without hiring, automate repetitive tasks, strengthen your funnel, and improve cross-functional collaboration and visibility. IVR (Interactive Voice Response) Assistant. E.g., CSAT of 4/5 = 80/100. Social media.
SharpenCX
FEBRUARY 11, 2020
It’s vital that you know where your team’s strengths and weaknesses lie, so you know how to coach to better performance. With upgraded reporting, you can see how agents perform compared to industry standards and your past track record. Use metrics to know where your agents need more coaching or training.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Creative Virtual
JULY 18, 2019
With industry experts predicting the year 2020 as the point when customer experience (CX) will overtake product and price as the number one way companies will differentiate themselves from the competition, organisations can’t risk ignoring these common contact centre issues.
Tenfold - Contact Center Blog
JULY 12, 2018
For example, a training based on industry standards is a must. A Workforce 2020 survey revealed 65 percent of today’s employees identify training along with growth opportunities as their top motivators. Take advantage of targeted coaching vs. micromanagement. But, this shouldn’t be confused with micromanagement.
8x8
FEBRUARY 6, 2019
Speech Analytics is part of 8x8 X Series that provides managers with instant access to the information they need to better align resources with activity, deliver fact-based coaching and intelligently automate call routing. VIsibility into customer interactions and IVR usage. Analytics Features. Description. Quality management.
Expert insights. Personalized for you.
52 
Let's personalize your content