100+ Customer Experience Stats to Prepare for 2023
CCNG
OCTOBER 19, 2022
(Zendesk, 2022) 54% of customers who report positive emotions like feeling happy, valued, and appreciated are willing to forgive brands that make mistakes. Forrester, 2022) In 2022, an average of 59% of customers trust the brands they interact with, 2 percentage points higher than the 57% of customers who trusted brands in 2020.
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