TechSee

OCTOBER 9, 2018

trillion in spending — in the United States by 2020. I’m unique, treat me that way: Millennials demand personalization and are willing to pay the price. With big data and advanced analytics readily available, companies can provide Millennials with the acknowledgement they demand. AI-powered virtual agents.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

DMG Consulting

MAY 21, 2020

That’s because enterprise executives have finally accepted that their organizations need to deliver the personalized service experiences their customers want, in their channel of choice, instead of doing what’s best for the company. Big Data solutions: Data repositories are an essential component of all AI and machine learning initiatives.

Big data 59

Big data Customer Service Contact Center Enterprise 59

VocalCom

JULY 2, 2020

We are social creatures and the value interacting with another human being over a machine when dealing with a complex and emotional problem cannot be underestimated: humans offer a level of empathy that no chatbot or automated agent can currently provide. The rise of the ‘Super-Agent’. Dealing with Greater Complexity.

Contact Center 62

Contact Center Self service Chatbots Virtual Agent 62

Calabrio

JANUARY 6, 2016

By 2020, the number of connected “things” is expected to rise to 30 billion. By the year 2020, your washing machine breaks down. A virtual agent initiates a service call by accessing your Outlook or iCal calendar to set up an appointment. If self-service and automation are the norm in 2020, what does that mean for agents?

Contact Center 53

Contact Center Analytics Self service Wireless 53