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7 Tips for Success from Experienced Call Center Professionals

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Back in 2016, we asked some of them this question: “ How do you meet (or exceed) the KPIs set for your contact center?” Handpicked related content: Top Contact Center Trends in 2020. The Formula for Contact Center Success. Average handling times (AHT) increase. And you know what? Errors happen.

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Contact Center Trends 2021: The CX Watershed

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After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2020.