2020 APIs Banking Virtual Agent 
Talkdesk
OCTOBER 8, 2020
Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Impact on small businesses. Embrace the cloud.
RichCall
SEPTEMBER 13, 2017
employ customer support specialists, who will become trusted and recognized, rather than be nameless agents. by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. I’ve seen several big wins in the banking industry. Teresa Cottam. Self-service. August Smart Lock.
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