Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics. Ensure your network is built to spec for VoIP and CCaaS solutions. Ignoring FTC’s abandonment rate laws: in 30 days, only 3% of outbound calls can be abandoned.
Let's personalize your content