Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. Nobody escaped the long lines and endless waiting times. “If 2020 has taught us anything, it’s that people need human connection and clear communication. Contact Center Trends 2020.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Fonolo

MAY 17, 2017

UPDATED: February 2020. Handpicked related content for you: Top Customer Service Conferences in 2020. Handpicked related content for you: Top Customer Service Blogs to Read in 2020. Handpicked related content for you: Top Customer Service Conferences in 2020. Gamification. A Workforce Management (WFM) solution.

Contact Center 70

Contact Center Technology Interactive Voice Response Gamification 70

NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. To mitigate these issues, many contact centers use dialers to eliminate unwanted wait times.

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Best practices Call Center Gamification Contact center software 98