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Set Up a (Successful) Sales Call Center: A Guide to Start from Scratch

JustCall

In a bid to cut back on their costs, many companies are now looking to outsource their call operations. In fact, according to the 2020 global outsourcing survey report by Deloitte, cost reduction has emerged as the biggest priority for many players, which is expected to remain a key trend in the industry in the following years.

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What Is a Sales Call Centre and How Is It Beneficial?

JustCall

Similarly, how a call center is set up defines its broader type. If it operates from a centralized, physical location, it’s called an on-site call center. If it operates entirely remote, it’s called a virtual call center. So what if the closing rate is slow right now?

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