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Contact Center Terminology 2019 That You Need To Know

Dialer 360

JANUARY 18, 2019

In huge volume, for sale, customer service, marketing, telemarketing, and technical support. As well as other support or specialized business activities. 2019 Terminologies For Call Centers. The post Contact Center Terminology 2019 That You Need To Know appeared first on Dialer360.

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Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

MARCH 7, 2019

The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. In fact, Gartner predicts that by 2021, 25% of digital workers will use a VEA on a daily basis, up from less than 2% in 2019. Building a better VEA.

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Gamification Contact Center Agent Empowerment Self service 104
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