2019 Metrics Technical Support Telemarketing 
Dialer 360
JANUARY 18, 2019
In huge volume, for sale, customer service, marketing, telemarketing, and technical support. As well as other support or specialized business activities. 2019 Terminologies For Call Centers. The metric is used to analyze the performance associated with the outgoing campaign.
TechSee
MARCH 7, 2019
The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. In fact, Gartner predicts that by 2021, 25% of digital workers will use a VEA on a daily basis, up from less than 2% in 2019. Building a better VEA.
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