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Retain the Human Touch: How to Deliver Personalised and Helpful Customer Service

CSM Magazine

The Customer Service and Experience summit Europe brings together the most important brands to help you set the bar for your multi-channel support strategy going forward. The speaker line-up for 2019 is a list of who’s who in the European customer scene.

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Home-Connected Devices to See Explosive Growth

Brad Cleveland Blog

billion units shipped in 2019. According to a report by BI Intelligence: Connected-home device shipments will grow at a compound annual rate of 67% over the next few years, and hit 1.8 Connected-home device shipments comprise about 25% of …

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Home-Connected Devices to See Explosive Growth

Brad Cleveland Blog

billion units shipped in 2019. According to a report by BI Intelligence: Connected-home device shipments will grow at a compound annual rate of 67% over the next few years, and hit 1.8 Connected-home device shipments comprise about 25% of …