Know How You Measure Up and See all the Difference: How your Team can Beat the Industry Standards of these Three Popular Call Center Metrics
SharpenCX
MARCH 24, 2020
But, we can’t know how we compare without some kind of standard — a grade scale, a rubric, a metric. Setting a Standard. Metrics in the workplace are incredibly helpful. Metrics motivate, create feedback channels, and provide employees with clarity in their work. Customer Satisfaction. Overall U.S.
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