2019 First call resolution Inbound sales Outbound sales 
OctopusTech
SEPTEMBER 9, 2023
It is also called contact center outsourcing where representatives communicate with the customers of a company using live chat, phone calls, email, or other social media channels. As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023.
Callminer
OCTOBER 22, 2019
The introduction of AI really has one major goal in mind: to make call centers more effective for their clients and drive results.” – The Best Call Center Services of 2019 , Business.com; Twitter: @businessdotcom. There are many reasons why it may be wise to consider a call center vendor that works within the cloud.
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