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Why you need guardrails for your contact center

Cisco - Contact Center

The digital and AI revolution is underway and on track to bring extensive changes to all aspects of business, especially the contact center. As with the automobile, speed for competitive advantage using big data and customer behavioral insights are used to improve decisions.

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Contact Center Trends 2021: The CX Watershed

Fonolo

It is an exciting time for the contact center, and we look forward to seeing how these trends develop in 2020. Contact Center Trends 2019. In 2019, contact center superheroes should watch for the plots, characters, and villains within them. Source: The Contact Center Satisfaction Index Mid-Year 2013.