2019 Big data Employee engagement Gamification 
Fonolo
NOVEMBER 17, 2020
Contact Center Trends 2019. In 2019, contact center superheroes should watch for the plots, characters, and villains within them. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. Why Gamification Matters.
TechSee
MARCH 7, 2019
With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. Today’s limited Virtual Employee Assistants. Gamification.
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