3 Proven Ways to Baby-Proof your Contact Center
Fonolo
APRIL 11, 2019
The must-have “ service level ,” call abandonment rates, first call resolution (FCR), average speed of answer (ASA), average time in queue, and other metrics are top of mind for managers and agents alike. Her team is a 2019 Stevie Award winner for Back-Office Customer Service Team of the Year.
Let's personalize your content