2018 call center software industry standards Interactive Voice Response 
Dialer 360
APRIL 10, 2018
Have you tried IVR technology? Customer satisfaction level is also achievable as they are able to get to the right agent and this means more profitability and outcome for the call center! Agents with Proper Information Fit the Needs Of 2018. Is IVR technology requirement of your call center to work smoothly?
CrazyCall
AUGUST 8, 2019
Since the reasons vary, you might be interested in call center abandonment rate industry standard. Although it depends a lot on the industry, callers’ intentions and a whole bunch of other factors, it’s good to keep your call abandonment rate below 8%. Call center software can provide you with this power!
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