2018 call center professionals Coaching Consulting 
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.”
CX Global Media
JULY 11, 2019
Her book, The Change Maker’s Playbook: How to Seek, Seed and Scale Innovation in Any Company (City Point Press, Fall 2018), is available in hard cover and e-book versions at e-commerce retailers. Fred Shadding Founder of Visionary Call Center Leaders Forum | Trusted Call Center Outsourcing Advisor & Industry Contributor.
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