JustCall

AUGUST 10, 2022

Live call coaching, recording, transcripts, and swift closure of deals with call intelligence. Useful features provided include Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and so on. AI agent – An NLP-enabled virtual agent can be deployed to support customers. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

FEBRUARY 13, 2023

Top Features of Nextiva Intelligent virtual agents (IVA) – Self-services IVR that is capable of handling huge call volumes and routing calls to the right agents. Workforce management tools – The tools to monitor quality, forecast, and accurately staff operations to improve agent performance. 5 Capterra– 4.4/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? Use this list of 2018 customer service and business trends to plan your customer experience strategy for the new year, and to stay one step ahead of the competition. Set Your 2018 Business Priorities with CCW Digital’s Winter Report.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40