Talkdesk

MARCH 14, 2018

To assist with agent training Talkdesk provides call recording and call monitoring functionality so supervisors can more effectively coach agents as well as comprehensive agent metrics to help supervisors identify patterns in top performers so they can replicate their success across the team.

Contact Center 40

Contact Center At home agents Coaching Contact center software 40

Insite Managed Solutions

MAY 23, 2013

Home Agents: Cloud and IP telephony developments have given rise to the virtual call center, and 41% of enterprise contact centers plan on employing work-at-home agents in the near future. 2018-10-03T15:02:59+00:00. 2018-08-23T14:55:23+00:00. 2018-08-31T11:17:26+00:00. 2018-09-14T11:00:38+00:00.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

Callminer

JULY 23, 2019

The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. Lack of Confidence: Some managers are great at meeting metrics and making schedules. With a global team of 1,000 agents who handle more than 5.5

Best practices 140

Best practices Feedback Call Center Coaching 140