When Adding Call-Backs to Your Call Center, Beware The “Free” Option
Fonolo
JANUARY 23, 2018
If you send some of your calls to a BPO/outsourced call center, the call-back strategy won’t extend to those calls. 2) Reduce Abandon Rates. Abandonment leads to higher repeat calling (which can strain the call center system) and, of course, frustrate customers. Webinar] 3 Critical Contact Center Trends to Watch in 2018.
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