5 More Contact Center Reports Worth Your Time
Fonolo
AUGUST 28, 2018
Our favorite chart: 2018 Front Office BPO Omnibus Survey. About: For this report, industry analyst Peter Ryan gathered the views of 352 enterprise executives, each with decision-making authority over contact centers. We wrote about it here: Survey Shows Growing Popularity of Call-Backs Among BPOs. Where to get it: Here.
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