Top Metrics that Measure Inbound Call Center Performance
Tenfold - Contact Center Blog
JULY 9, 2018
According to a 2017 report from Microsoft , 97% of global consumers say customer service impacts brand loyalty and their buying decisions. To improve AHT, quality training and customized coaching should be done. Agent Schedule Adherence & Agent Attrition Rate. Front-facing employees are the lifeblood of a business.
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