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How Do You Make Customers Feel Important?

aircall

According to the 2017 American Express Customer Service Barometer , 81% of Americans said that businesses were at least meeting, if not exceeding their expectations for customer service, which is nearly 8 of 10. Productivity – Get desktop notifications, tag calls, and use click-to-dial to address calls quickly and personally. .

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Contact Center Trends 2021: The CX Watershed

Fonolo

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.