2017 Best practices Call center experience Self service 
Fonolo
NOVEMBER 17, 2020
Voice is still the dominant channel in the contact center and will remain so for many years. “Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff.
aircall
JANUARY 24, 2022
In terms of revenue, good customer service counts for a lot. Forbes reports that companies lost up to $75 billion in 2018 because of poor customer service. It’s always nice to hire call center agents that have call center experience, but it’s sometimes better to train the right people.
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