2017 Analytics Chief Customer Officer Wait times 
Answer Dash
SEPTEMBER 19, 2017
The big data push is particularly big within customer experience space, where countless customer touchpoints can be analyzed to improve interactions and increase loyalty. Data points like customer wait times or balk rates can all be utilized as actionable resources that bolster customer service.
Netomi
JANUARY 5, 2022
Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Dan Gingiss.
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