Remove 2017 Remove Accountability Remove Banking Remove Calibration
article thumbnail

Putting Humanity in Contact Centers

Customer Relationship Metrics

In a study by Jobvite, 95% of recruiters say hiring will be as or more competitive in the coming year (2017). Ownership over Accountability. When your focus is on how to hold people accountable, it takes your focus off an important question: “Why do we need to hold people accountable in the first place?”. Why is that?

article thumbnail

5 Ways to Leverage OpenAI for Customer Experience

The Petrova Experience

Back in 2017 when we served on the AI Advisory Committee for Execs In the Know, we wrote an article about the role of artificial intelligence in the future of business. If you are an accountant, or a retailer, you can leverage OpenAI to generate customer-facing correspondence and other simple communications products.