Putting Humanity in Contact Centers
Customer Relationship Metrics
JULY 26, 2017
In a study by Jobvite, 95% of recruiters say hiring will be as or more competitive in the coming year (2017). Ownership over Accountability. When your focus is on how to hold people accountable, it takes your focus off an important question: “Why do we need to hold people accountable in the first place?”. Why is that?
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